Current status
Food-product returns
The supplied business rule states that general returns are not offered for dry-fruit and food products. Change of mind or dislike is not presented as an eligible general return.
Product issues
A wrong, damaged, missing, expired, broken-seal, or courier-damaged product may require review once a verified support process exists. Listing an issue does not mean automatic approval, replacement, or refund.
Refund processing
No verified reporting window, evidence channel, review time, refund method, refund timeline, or escalation process is published. The current website cannot reconcile a refund with Razorpay.
Future activation
Support intake, evidence requirements, eligibility decisions, replacement handling, provider refund creation, reconciliation, and customer communication must be verified before online processing is enabled.